CONFIRMATION OF DELIVERY FOR DOMESTIC LETTERS WITH ADVICE OF DELIVERY
We will always tell you when the addressee has received the letter you sent. You can choose whether you want the document in proof of receipt to be returned to you on paper or in electronic form.
WHAT DOES THE ADVICE OF DELIVERY SERVICE OFFER?
We obtain acknowledgement of the delivery of registered letter-mail items sent under this service. Then we return to you the document in proof of this, which has evidentiary value in legal proceedings. The unique identifier of the mail item allows you to track the progress of the letter.
HOW CAN YOU RECEIVE THE DOCUMENT IN PROOF OF DELIVERY?
- The confirmation of delivery is a pdf file in Hungarian transmitted via an electronic channel, in which the information is also available in an embedded xml file. The confirmation of delivery is certified, digitally signed and time-stamped.
- On request, it is possible to receive a paper copy of the confirmation of delivery, which is printed and sent to customers from our system.
HOW CAN YOU USE THE DIFFERENT FORMS OF THE DELIVERY DOCUMENT?
- You can take advantage of the certified confirmation of delivery by using the electronic posting list (EPL) and being able to receive confirmation of delivery via an electronic channel as a sender. Use our free ePostakönyv (ePostingbook) application. You must continue to use the yellow marker introduced for this purpose on the envelope and, in the case of an official document, you must also indicate the type of notification. For an official document, the service can only be used when using an electronic posting list. The electronic channel chosen for returning the information (e-mail, FTP server, Official Gateway, ePostakönyv) must be indicated in the EPL under the method of returning the advice of delivery. For more information on the electronic return channels and the technical specifications of the confirmation of delivery, please consult the Information Sheets.
- If you still prefer to send a letter with domestic advice of delivery on paper, you only need to complete the new receipt form on paper or fill in the posting list form. In this case, however, only the e-mail and paper return channels are available and the customer’s own internal code cannot be given.
INTERNATIONAL ADVICE OF DELIVERY
When delivering international registered letter-mail items sent under this service, acknowledgement of receipt of the mail items is obtained from the addressee or the authorised recipient. Then we return to you the document in proof of this on paper, which has evidentiary value in legal proceedings.
However, in international mail not all foreign postal operators undertake to obtain the signature of the addressee on the advice of delivery slip, but instead delivery is certified by the postal operator on the advice of delivery slip by a postal signature and a date stamp. You can check on our
Country Guide page whether or not the postal operator in a given destination country undertakes this activity.
For information about the price of the service, see our
Tariffs page or the
product sheet, or ask at a post office.
FREQUENTLY ASKED QUESTIONS – FAQ
I. ADVICE OF DELIVERY ON PAPER
1.) If I send a letter with advice of delivery, why do I have to pay the fee for the registered additional service as well?
According to the General Terms and Conditions for Postal Services, advice of delivery is an additional postal service that can only be used for registered mail items. A letter is considered registered if it is posted using the Registered additional service. Thus the following fees need to be paid: the fee charged based on the weight, the basic fee for a registered mail item and the fee for the advice of delivery additional service.
2.) Can the completed domestic advice of delivery form be used to send a letter with advice of delivery?
The advice of delivery form ceased to be used to send domestic letters on 1 January 2021. An advice of delivery form should not be placed on mail items any more. This service is now available by using the electronic posting list or by completing either a form for posting on paper (“ Registered mail receipt”) or the form “Registered mail posting list”.
3.) Do I have to write a phone number as part of the return address on an advice of delivery form?
The return address must not contain any additional data, such as a tax number, phone number, two addresses, etc.
II. CONFIRMATION OF DELIVERY
1.) How can I request and receive the confirmation of delivery electronically?
In the EPL file, the electronic return channel must be indicated under the method of returning the advice of delivery.
2.) Do I need a separate contract or contract amendment for electronic processes?
No contract is required to use the confirmation of delivery service.
3.) What electronic channels can I use to have the confirmation of delivery returned?
You can request that the confirmation of delivery containing the delivery information of advice of delivery mail items be returned by e-mail, FTP server connection, Official Gateway or the ePostakönyv application. You can choose a different electronic channel for each advice of delivery item. You can indicate which electronic channel you choose for the return of information for each particular item under the method of returning advice of delivery in the EPL.
4.) Can I have the confirmation of delivery returned on paper?
Yes, if you choose the return on paper channel in the electronic posting list or on the receipt/posting list form on paper. A fee is charged for the certified paper copy of the confirmation of delivery of items sent with the electronic posting list and thus returned, while for items posted with the receipt/posting list form on paper, not under a contract, it is free of charge for up to 200 items.
5.) Are the confirmations of delivery generated item by item or for the file in the electronic posting list?
The confirmation of delivery is generated for each mail item.
6.) Does accessing tracking information on registered letter mail replace submitting an enquiry about the letter-mail items?
The tracking query information is for information purposes only. If you need an official and certified confirmation of the delivery of a particular mail item, you can request it by submitting an enquiry in the usual way.
7.) Does Magyar Posta release the data recorded in connection with the proof of identity?
This information will only be released to a public authority if it is officially requested.
8.) Do the courts accept a certified confirmation of delivery?
The certified confirmation of delivery complies with the relevant legal provisions and conditions. Furthermore, our devices and IT systems comply with the general integrity requirements of information security, thereby ensuring that the certified confirmation of delivery is admissible evidence. The electronic confirmation of delivery is thus deemed to be an official document and is accepted by the courts as a document admissible as evidence.
